Forms and Policies
International Policies and Procedures
Access and Equity Policy
This Access and Equity Policy is based on providing and maintaining training services that reflect fair and reasonable opportunity for all clients and staff of The Quality College of Australia (QCA), regardless of race, colour, religion, gender or physical disability allowing everyone to freely participate in training in a harassment-free environment.
Assessment Resubmission Policy
The purpose of this policy is to ensure that Quality College of Australia provides a clear and consistent process for the submission and resubmission of theory assessments by students to their QCA trainers/assessors.
Complaints and Appeals Policy and Procedure
This policy is based on Quality College of Australia (QCA) providing appropriate mechanisms and services for students to have complaints and appeals addressed efficiently, effectively, and in a confidential manner.
Course Progress Policy
To clearly outline Quality College of Australia’s (QC) expectations of students with regard to course progress and workload to ensure they complete the course within the expected duration, and maintain satisfactory course progress throughout their course of study.
COVID-19 Workplace Policy
The Quality Training and Hospitality College Pty Ltd, trading as Quality College of Australia (QCA) takes the welfare and wellbeing of our employees, students and other stakeholders seriously. This policy outlines our strict procedures for employees, students and visitors who attend our College, during the COVID-19 pandemic.
Deferral, Suspension and Cancellation Policy
The purpose of this policy is to outline the circumstances in which a student can defer, suspend or cancel their enrolment with Quality College of Australia (QCA) and where QCA can initiate the suspension or cancellation of the student’s enrolment.
Education Agent Policy
This policy applies to all appointed Education Agents of QCA and QCA staff who are involved in the approval and monitoring of QCA’s Education agents.
Fee Management Policy
Information on the management on the payment of fees for international students.
QCA Holistic Placement Policy
The purpose of this policy is to outline the rules and regulations students must follow during their Holistic Placement (HP).
QCA Industry Placement Policy
The purpose of this policy is to outline the rules and regulations students must follow during their Industry Placement (IP).
International Student Pre-enrolment Handbook
All the information you need before enrolling here at QCA!
National Recognition Policy
This policy describes the process by which QCA will consider and accept AQF qualifications and Statements of Attainment issued by Registered Training Organisations throughout Australia. The policy describes the process by which QCA will consider and accept application for course credit.
Plagiarism Policy and Procedure
The purpose of this policy is to ensure a systematic approach to the treatment of plagiarism at Quality of Australia.
Privacy Policy
This policy describes the practices and procedures by which Quality College of Australia (QCA) will ensure the compliance with the relevant privacy legislation to protect the personal information and right to privacy of those which are detailed within this policy.
Recognition of Prior Learning Policy
This policy is to ensure that an individual’s prior learning achieved through formal and informal training, work experience or other life experiences is appropriately recognised.
Refund Policy and Cancellation Fee Policy
This purpose of this policy and procedure is to explain the conditions under which Quality College of Australia (QCA) may apply a refund to international students in compliance with the Education Services for Overseas Students Act 2000 (ESOS Act) and the requirements of Standard 3 of the National Code. This policy does not remove the right to take further action under Australia’s consumer protection laws.
Selection and Recruitment of International
Students Policy
To clearly outline Quality College of Australia’s (QCA) selection criteria when assessing applications from prospective international students, communicating selection criteria to Education Agents, or when dealing with queries from prospective students.
Work Health and Safety Policy
The purpose of this procedure is to give clear direction as to the responsibility and manner in which each worker is to conduct themselves in accordance with the requirements of Workplace Health & Safety (WHS).
Domestic Policies and Procedures
Access and Equity Policy
This Access and Equity Policy is based on providing and maintaining training services that reflect fair and reasonable opportunity for all clients and staff of The Quality College of Australia (QCA), regardless of race, colour, religion, gender or physical disability allowing everyone to freely participate in training in a harassment free environment.
Code of Practice
This policy outlines The Quality College of Australia’s (QCA) code of practice.
Complaints and Appeals Policy and Procedure
This policy is based on Quality College of Australia (QCA) providing appropriate mechanisms and services for students to have complaints and appeals addressed efficiently, effectively and in a confidential manner.
COVID-19 Workplace Policy
The Quality Training and Hospitality College Pty Ltd, trading as Quality College of Australia (QCA) take the welfare and wellbeing of our employees, students and other stakeholders seriously. This policy outlines our strict procedures for employees, students and visitors who attend our College, during the COVID-19 pandemic.
External Support Services
QCA recognises that students may have problems that do not directly concern the company but may negatively impact our students. In this instance QCA will offer advice in referring students to appropriate external support groups for assistance.
Plagiarism Policy and Procedure
The purpose of this policy is to ensure a systematic approach to the treatment of plagiarism at Quality College of Australia.
Privacy Policy
This policy describes the practices and procedures by which Quality College of Australia (QCA) will ensure the compliance with the relevant privacy legislation to protect the personal information and right to privacy of those which are detailed within this policy.
Reasonable Adjustment Policy and Procedure
This is the QCA Reasonable Adjustment Policy, this document shows how we determine if reasonable adjustment is required and what examples of reasonable adjustment are.
Recognition of Prior Learning Policy
This policy is to ensure that an individual’s prior learning achieved through formal and informal training, work experience or other life experiences is appropriately recognised.
Student Information Handbook
Essential information for students considering studying with QCA.
Smart & Skilled Programs
Smart and Skills is a reform of the NSW vocational education and training system. It’s helping people get the skills they need to find a job and advance their careers.
Smart and Skilled provide eligible students with:
- an entitlement to government-subsidised training up to and including Certificate III
- government funding for higher-level courses (Certificate IV and above) in targeted priority areas
| Qualification | Traineeship/Apprenticeship* | Entitlement & Targeted Priorities |
|---|---|---|
| SIT20416 Certificate II in Kitchen Operations | $870 | $870-$1,050 |
| Duration | 6 months | |
| SIT20316 Certificate II in Hospitality | $870 | $870-$1,050 |
| Duration | 6 months | |
| SIT30616 Certificate III in Hospitality | $1,000 | $1,450-$1,750 |
| Duration | 9 months | |
| SIT40416 Certificate IV in Hospitality | $1,000 | $2,360-$2,750 |
| Duration | 12 months | |
| SIT50416 Diploma of Hospitality Management | NA | $3,750-$4,230 |
| Duration | 12 months | |
| SIT60316 Advanced Diploma of Hospitality Management | NA | $4,120-$4,630 |
| Duration | 18 months | |
| SIT30816 Certificate III in Commercial Cookery | Fee free** – $2,000.00 | $2,130-$2,750 |
| Duration | 30 months | |
| SIT40516 Certificate IV in Commercial Cookery | $2,000 | $2,360-$2,750 |
| Duration | 24 months | |
| SIT30916 Certificate III in Catering Operations | $1,000 | $2,130-$2,550 |
| Duration | 12 months | |
| BSB40520 Certificate IV in Leadership and Management | $1,000 | $1,580-$1,580 |
| Duration | 12 months | |
| BSB50420 Diploma of Leadership and Management | $1,000 | $2,530-$2,850 |
| Duration | 12 months | |
* Training offered under Smart and Skilled is subsidised by the NSW Government. Traineeship / apprenticeship fees and Entitlement and Targeted Priority fees are calculated assuming no RPL or Credit Transfer has been requested. Lower pricing may apply if an RPL or Credit Transfer claim is requested. Fee for service prices are available upon request. Certificate II and III level Entitlement qualifications are available to concessions at a subsidised maximum charge of $160/$240
** Fee Free Apprenticeships apply to Smart and Skilled and Apprenticeship eligible participants, for more information about Smart and Skilled or Apprenticeships please see the below links.
This training is subsidised by the NSW Government through the Smart and Skilled initiative.
Eligibility Criteria for Smart and Skilled programs:
- 15 years old or over?
- no longer at school?
- living or working in NSW?
- an Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen?
Smart and Skilled Enrolment Process
What would you like to study? View the courses we are currently offering in NSW.
How do I become a student?
- Call us – 1300 511 888 OR
- Email us – info@qca.edu.au
Am I eligible?
- Are you 15 years of age or older?
- Are you no longer at school?
- Are you living or working in NSW?
- Are you an Australian citizen, Australian permanent resident, humanitarian visa holder, or New Zealand citizen?
Helpful links:
- Are you eligible for Smart and Skilled training?
- Frequently Asked Questions
- Smart and Skilled training for welfare recipients
- Asylum Seekers and Refugees
If you answered yes to all of the above questions, you are eligible to study under Smart and Skilled!
How do I enrol?
You can now apply to QCA with enrolment forms including a consent/declaration form to enter your personal details int he Smart and Skilled portal. Don’t hesitate to contact your QCA Consultant for assistance!
You will need to provide a copy of your passport or photo ID and medicare card to enrol, and any relevant visa or concession cards, if applicable.
Helpful links:
Do you have a USI (Unique Student Identifier)?
I’ve enrolled, now what happens?
The details you are provided during the enrolment process will be entered into the Smart and Skilled Calculator. On successful completion, you will be allocated a Commitment ID. Your student contribution fee will be determined by the information you have provided. A Notification of Enrolment will then be created.
Your Notification of Enrolment will be sent to the email address that you have provided*. This email will include:
- A Smart and Skilled Commitment ID and quote for your student contribution fee AND
- An invoice from QCA.
* This process may take up to three weeks.
Your QCA Trainer will then contact you OR your employer OR your job active to arrange your first training session. At this session, you will be given your resources and your trainer will explain what is required from you.
Helpful links:
Work Ready Programs
South Australian Government funding may be available to eligible students looking to undertake certain programs of study.
You may be eligible for a government-subsidised training place if you either live or work in South Australia, and are:
- an Australian or New Zealand citizen, or
- a permanent Australian resident, or
- the holder of an eligible visa
You also need to be one of the following:
- aged 16 years or over and not enrolled at school, or
- aged 16 years or over, enrolled in school and undertaking training through the Training Guarantee for SACE Students (TGSS), or
- undertaking training through a training contract as an apprentice or trainee in identified courses.
For further information on eligibility and funding please visit the WorkReady website.
School Based Traineeships/Apprenticeships
| Qualification | Total Fee | 1st Payment | 2nd Payment | 3rd Payment | Approx. Training Timeframe |
|---|---|---|---|---|---|
| SIT20216 Certificate II in Hospitality | – | – | – | – | 6 to 12 months |
| Approx. Concession Fee (if applicable) | – | ||||
| SIT20416 Certificate II in Kitchen Operations | – | – | – | – | 6 to 12 months |
| Approx. Concession Fee (if applicable) | – | ||||
| SIT30616 Certificate III in Hospitality | $1500 | $500 | $500 | $500 | 12 to 24 months |
| Approx. Concession Fee (if applicable) | $400 | ||||
| SIT30816 Certificate III in Commercial Cookery | $1000 | $500 | – | $500 | 24 to 48 months |
| Approx. Concession Fee (if applicable) | $400 | ||||
Non-school Based Traineeships/Apprenticeships
| Qualification | Total Fee | 1st Payment | 2nd Payment | 3rd Payment | Approx. Training Timeframe |
|---|---|---|---|---|---|
| SIT30616 Certificate III in Hospitality | $1500 | $500 | $500 | $500 | 12 to 24 months |
| Approx. Concession Fee (if applicable) | $400 | ||||
| SIT30816 Certificate III in Commercial Cookery | $1000 | $500 | – | $500 | 24 to 48 months |
| Approx. Concession Fee (if applicable) | $400 | ||||
Work Placement Overview
Voluntary Work Placement
Voluntary Work Placement is a placement that you may optionally take part in with an aim to give you more employment skills in a real-life setting.
This placement can either be set up by Quality College of Australia or can be an arrangement by the student, employment services provider or partnering organisation.
Quality College of Australia will cover insurance for students who have an approved work placement agreement between an employer, the student and Quality College of Australia.
For a work placement agreement to be valid the signed agreement must be signed by all parties prior to commencing the work placement activity and be returned to Quality College of Australia.
Generally, a Voluntary Work Placement will be between 1 – 2 weeks in duration within reasonable work hours. Conditions such has split shifts, venues and weekend work must be specified and agreed to prior to placement commencement.
Compulsory Work Placement
Compulsory Work Placement is a placement which you must undertake in order to successfully complete the course you are undertaking.
This placement can either be set up by Quality College of Australia or can be an arrangement by the student, employment services provider or partnering organisation.
For a work placement agreement to be valid the signed agreement must be signed by all parties prior to commencing the work placement activity and be returned to Quality College of Australia.
Compulsory Work Placement can be anything from 1 – 2 weeks up to 48 service periods depending on the type of placement. This will be communicated clearly prior to the placement commencing. Conditions such has split shifts, venues and weekend work must be specified and agreed to prior to placement commencement.
Industry Placement
This is a compulsory work placement that is only applicable to International Students to be completed during their study. This placement is conducted over a period of 6 months based at a hospitality industry employer. During this period, they must demonstrate 12 service periods where they are the supervisor in the workplace.
This is conducted as part of the unit SITHKOP005 – Coordinate cooking operations.
Holistic Placement
This is a type of compulsory work placement that needs to be completed to complete an accredited unit within a training package. This placement requires a participant to complete a minimum number of service periods in a real-life or simulated environment to demonstrate their overall competence.
| Units | |
|---|---|
| SITHIND003 | Use hospitality skills effectively (Minimum Number of Service Periods is 12) |
| SITXCCS015 | Work effectively in hospitality service (Minimum Number of Service Periods is 36) |
| SITXCOM010 | Use cookery skills effectively (Minimum Number of Service Periods is 12) |
| SITXFIN009 | Work effectively as a cook (Minimum Number of Service Periods is 48) |